The 30-Day Glow Guarantee
The 30-Day Glow Guarantee
If your skin isn't happier in a month, write to us. We'll make it right.
What it is
One email. Money back. No return label, no questionnaire, no “are you sure.” If, within 30 days of delivery, you're not happy you bought it — for any reason — you write to support@lumiceskin.com and we refund you in full. You keep the bottle; shipping it back across a border helps nobody.
Why we can offer it
Because we read every reply. Refund reasons are the most honest product feedback that exists, and they reach the people who decide what the next batch looks like. The guarantee isn't a marketing line we hope you won't use — it's our earliest warning system, and we'd rather hear it from you than from a one-star review.
The one rule
One guarantee claim per customer — fairness in both directions. Everything else is on us.
How to use it
Email support@lumiceskin.com within 30 days of delivery. One line is enough; the order number helps.
A real person replies within 24 hours, Monday to Friday.
Your refund is issued to the original payment method. Done.
— The Lumicé team