FAQ
Questions, answered
Everything worth knowing before — and after — the serum lands on your shelf.
What does reserving actually do?
It holds your place in line for Batch 001, locks the reserved-list price of $41.65, and opens early access — you shop 48 hours before the public. No payment until launch. Between now and then we send a handful of short letters: receipts, not spam.
When does Batch 001 ship?
The day the reformulated batch passes testing, we set the date — and the reserve list hears it first. The first batch is small, so the early window matters.
Why did you cancel your first launch?
One preservative in the original formula is banned in Canada for leave-on products. We closed the store three hours after opening and reformulated. The full story is on our About page, and the paper trail lives on The Documents.
What does the Lumicé serum do?
It's a daily glow serum built around three well-understood actives: Vitamin C to help skin look brighter and more even, Vitamin E as its steady companion, and Hyaluronic Acid to hydrate for a comfortable, plump-looking finish.
What's actually in it?
The three actives above, in a lightweight hydrating base. The full ingredient list — with the vitamin C percentage — publishes on The Documents page and the product page the day the reformulated batch passes testing, before a single bottle is sold. We won't list ingredients before they're final.
When will I see a difference?
Skin should feel hydrated from the first use. With consistent daily use, many people notice a fresher, brighter look over the first few weeks. Vitamin C rewards routine rather than one-off use — and the 30-day guarantee covers you while you find out.
How big is the bottle and how long does it last?
It's a 30ml bottle. With daily morning use of 3–4 drops, one bottle lasts roughly four to six weeks.
How do I use it?
In the morning, press 3–4 drops onto clean, dry skin, then follow with your moisturizer and SPF. Sixty seconds, and consistency is the most important part.
Will it suit my skin?
Every skin is different — which is exactly why the guarantee exists. If your skin is reactive, patch test on your jawline for two nights and introduce it gradually. The full ingredient list publishes before launch so you can check it against your own sensitivities; for specific skin conditions, ask your dermatologist.
Can I use it with retinol or other actives?
Yes, but space them out. It layers cleanly under moisturizer, SPF and makeup; if you also use retinol or exfoliating acids, alternate them on separate evenings.
Do I really need SPF?
Yes — daily SPF is the single best companion to a vitamin C routine. Wear it every morning.
Where do you ship, and how fast?
We ship within the United States and Canada. Orders are processed within 3–7 business days, then delivery takes 7–14 days with tracking the whole way — stated plainly because we'd rather you know. Shipping is free on orders over $79.
Will I pay duties?
US orders may be subject to import duties and carrier fees on delivery, determined by your local customs authority. They're not included in our prices, and we tell you here rather than letting the doorstep do it. Full details on the shipping policy.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. If it hasn't arrived, check your spam folder or email us and we'll resend it.
What's your return policy?
Every order is backed by the 30-Day Glow Guarantee: one email, money back, no return label. One claim per customer.
My order arrived damaged — what now?
Email us within 7 days of delivery with a photo of the issue and we'll send a replacement or full refund, your choice, at no cost to you.
How do I reach a human?
Email support@lumiceskin.com and a real person will get back to you within 24 hours, Monday to Friday.
Still have a question? Reach us any time and we'll help.