Refund policy

We want you to love your Lumicé routine. If you don't, we'll make it right, with one email.

30-Day Glow Guarantee

If you're not happy with your Lumicé Vitamin C Glow Serum, for any reason, email support@lumiceskin.com within 30 days of delivery with your order number. We refund the full product price to your original payment method. You keep the bottle. No return, no return label, no questionnaire.

The one rule

One guarantee claim per customer. Fairness in both directions.

Damaged, defective, or wrong items

Email support@lumiceskin.com within 7 days of delivery with a photo. We'll send a replacement or a full refund, your choice, at no cost to you. This is separate from the Glow Guarantee and does not use up your claim.

How refunds are processed

Approved refunds are issued to the original payment method within 5 to 7 business days of approval. It may take a further 2 to 10 business days to appear on your statement.

Cancellations

Orders can be cancelled for a full refund any time before they are processed for shipment. Most orders process within 1 to 3 business days.

Subscriptions

Skip or cancel online at any time from your account, or email support@lumiceskin.com and we'll do it for you.

Questions

Email support@lumiceskin.com. A real human responds within 24 hours, Monday to Friday.